IT Support Level 3
F
Freelance Latin AmericaIT support
Workable locations: Mexico. Venezuela, Bolivarian Republic of. Peru. Colombia. Argentina. El Salvador, Monday through Friday | 9:00 AM – 6:00 PM CSTFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- AWSCybersecurityLinuxGoogle Workspace
Requirements
- Proven experience in senior IT support, Level 3 technical support, systems administration, or a similar advanced IT role.
- Advanced knowledge of Microsoft 365, Google Workspace, and/or AWS administration.
- Strong troubleshooting skills across Windows, Linux, macOS, and Windows Server environments.
- Experience installing, configuring, and maintaining physical and cloud-based servers.
- Understanding of networking fundamentals, including TCP/IP, DNS, IP addressing, VPNs, and local network administration.
- Experience managing firewalls, antivirus software, endpoint security, and other cybersecurity solutions.
- Proficiency with backup, disaster recovery, and virtualization technologies.
- Experience with remote monitoring, management, and technical support tools.
- Familiarity with ticketing systems such as Autotask, Syncro, or ConnectWise.
- Knowledge of scripting or programming languages to automate technical tasks.
- Strong technical documentation skills, including troubleshooting guides and knowledge bases.
- Relevant technical certifications in cloud platforms, networking, cybersecurity, or systems administration.
Responsibilities
- Install, configure, administer, and maintain Microsoft 365, Google Workspace, and AWS environments.
- Manage Windows Server and other server environments, ensuring performance, security, and reliability.
- Troubleshoot advanced issues across Windows, Linux, macOS, and server operating systems.
- Administer local networks, IP addressing, DNS, email systems, and related infrastructure.
- Configure cybersecurity solutions, including antivirus, firewalls, and VPNs, using Cisco Meraki, Sophos, SentinelOne, and Todyl.
- Maintain remote access and management tools, including ConnectWise and Datto.
- Administer backup, disaster recovery, and virtualization solutions using Datto, MSP360, and NinjaOne.
- Develop scripts and automated processes, evaluate IT solutions, and optimize hardware and software configurations.
- Manage support tickets and escalated issues, maintain records, and create technical documentation and knowledge base articles.
- Provide technical assistance to customers and identify opportunities to improve IT infrastructure, applications, and service delivery.
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