Advisor, Collections (Business to Business)
New
J
JobgetherAccounts receivable
Ability to work remotely from within the United States.Full-TimeSenior
Salary68,500 - 97,700 USD per year
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Job Details
- Experience
- Approximately 3–5 years of business experience
- Required Skills
- SAPMicrosoft ExcelQuality AssurancePowerPoint
Requirements
- Approximately 3–5 years of business experience.
- Experience preferably in collections, finance, accounts receivable, or customer service.
- Understanding of payment processes and business customer relationships.
- Experience using Microsoft Office applications, particularly Excel, Word, and PowerPoint.
- Familiarity with SAP and BusinessObjects is preferred.
- A bachelor's degree in a relevant field is preferred; equivalent professional experience may be considered.
- Ability to investigate operational issues, identify root causes, evaluate performance trends, and develop solutions.
- Ability to evaluate service quality, monitor performance, document issues, and follow escalation procedures through resolution.
- Ability to manage multiple requests and projects independently while maintaining attention to detail.
- Ability to prepare training resources, support onboarding, and share knowledge.
Responsibilities
- Collaborate with offshore teams on B2B collections and help customers facilitate timely payments.
- Respond to requests from offshore teams and internal stakeholders, investigate concerns, and coordinate actions.
- Initiate, implement, and track escalations when collection activities or offshore operations do not meet expectations.
- Identify root causes, develop corrective solutions, and monitor their implementation.
- Conduct quality audits, monitor calls, evaluate performance, and identify service or process deficiencies.
- Prepare training materials and deliver training sessions to improve operational consistency and process knowledge.
- Support onboarding of offshore team members by coordinating system access and providing tools and information.
- Contribute to policies, procedures, process improvements, and practical solutions to operational challenges.
- Share knowledge and mentor less experienced colleagues when appropriate.
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