Order Coordination Analyst
New
T
Tactile MedicalHealthcare devices
This position is open to candidates residing anywhere in the United States and may be performed remotely.Full-TimeMiddle
Salary61,500 - 86,205 USD per year
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Job Details
- Experience
- Three or more years of experience in healthcare operations, patient access, reimbursement, provider relations, customer service, or clinical support.
- Required Skills
- SalesforceMicrosoft OfficeHIPAA
Requirements
- Have an associate's degree or an equivalent combination of education and relevant experience.
- Have three or more years of experience in healthcare operations, patient access, reimbursement, provider relations, customer service, or clinical support.
- Have experience communicating directly with healthcare providers, physician offices, clinics, or patients and managing high-volume phone and email communications.
- Have working knowledge of healthcare operations, medical terminology, clinical documentation, reimbursement processes, and HIPAA requirements.
- Demonstrate customer service, verbal and written communication, telephone communication, problem-solving, critical-thinking, organization, prioritization, follow-up, and escalation-management skills.
- Be able to manage multiple requests, assess resolution pathways, work independently, and collaborate across teams.
- Be proficient with Microsoft Office and case management systems.
- Preferred: bachelor's degree.
- Preferred: experience with medical devices, durable medical equipment, payer operations, prior authorization, reimbursement, or revenue cycle management.
- Preferred: experience supporting provider offices or coordinating clinical documentation.
- Preferred: knowledge of insurance verification, prior authorization, appeals, and medical documentation requirements.
- Preferred: experience with Salesforce, CRM, workflow management, contact center, or service center environments.
Responsibilities
- Contact healthcare providers, clinic staff, referral sources, and clinical teams to obtain missing documentation, medical records, signatures, chart notes, testing results, and payer-required criteria.
- Review and monitor orders for documentation deficiencies, aging, and risks that could delay progression, prior authorization, claims processing, or patient access.
- Serve as the primary Tier 1 contact for inbound calls, emails, and service requests from providers, clinics, clinicians, referral coordinators, and sales representatives.
- Assess inquiries, provide guidance on order status, documentation and insurance requirements, workflows, and procedures, and resolve issues independently when possible.
- Escalate complex operational, system, reimbursement, and process issues to Tier 2 teams while maintaining ownership and communicating updates through resolution.
- Coordinate handoffs across Prior Authorization, Order Management, Benefits Verification, Revenue Cycle, Operational Excellence, Performance Quality, IT, and other teams.
- Document customer interactions, documentation requests, issue resolutions, and required information accurately and securely in applicable systems.
- Track service metrics and identify recurring inquiry themes, provider confusion, documentation delays, and order progression barriers to support process improvements and reporting.
- Comply with HIPAA, regulatory requirements, company policies, payer guidelines, and service and documentation standards.
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