Implementation Leader, EHS Software
New
B
Benchmark GensuiteEHS software
Remote (US Midwest and East Coast only)Full-TimeLead
Salary not disclosed
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Job Details
- Experience
- 7+ years of experience implementing large, complex Enterprise SaaS products, from kickoff through launch
- Required Skills
- Project Management
Requirements
- Have 7+ years of experience implementing large, complex Enterprise SaaS products from kickoff through launch.
- Bring familiarity with EHS, quality, sustainability, or connected worker industrial SaaS and the industries that use them, such as energy, utilities, construction, manufacturing, or field service.
- Have hands-on experience configuring SaaS workflows for business customers.
- Have hands-on experience integrating systems and data flows through APIs.
- Have experience training customer users on software.
- Have experience using AI tools in day-to-day work and/or implementing AI-enabled features for customers.
- Nice to have: basic HTML and experience with diagramming and project management tools.
- Nice to have: a bachelor's degree in business or a related field, or equivalent experience.
- Nice to have: experience in a startup or small-team environment.
Responsibilities
- Learn customer goals, processes, and systems, then document requirements, success criteria, and KPIs.
- Recommend and configure Anvl workflows that fit customer processes and share best practices.
- Design, configure, and test API-based integrations between Anvl and customer systems with customer IT and technical teams.
- Plan and manage large, multi-milestone rollouts and keep them on schedule.
- Train customer teams, from field technicians to administrators, to use Anvl at launch.
- Implement AI-enabled capabilities for customers and guide them in using these tools.
- Use AI tools for project plans, documentation, configuration, and analysis, and check outputs for quality.
- Hand off customers to Account Management with clear documentation and report project status and blockers to implementation leadership weekly.
- Share product feedback, customer use cases, and expansion opportunities with Product, Sales, and Marketing.
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