Implementation Leader, EHS Software (Enterprise SaaS)
New
J
JobgetherEHS software
Remote, restricted to candidates based in the US Midwest or East Coast.Full-TimeLead
Salary not disclosed
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Job Details
- Experience
- At least 7 years of experience implementing large, complex enterprise SaaS solutions from project kickoff through launch.
- Required Skills
- Project ManagementHTML
Requirements
- At least 7 years of experience implementing large, complex enterprise SaaS solutions from project kickoff through launch.
- Familiarity with Environmental, Health, and Safety (EHS), quality, sustainability, or connected-worker industrial software.
- Hands-on experience configuring SaaS workflows for business customers.
- Practical experience integrating systems and managing data flows through APIs.
- Experience training software users with varying technical backgrounds.
- Experience using AI tools in day-to-day work and/or implementing AI-enabled capabilities for customers.
- Ability to validate AI outputs and apply sound judgment.
- Ability to structure complex implementations into milestones, coordinate workstreams, manage competing priorities, and deliver against commitments.
- Strong communication and relationship-building skills, including explaining technical concepts to frontline users, administrators, IT professionals, and executives.
- Basic knowledge of HTML and experience with diagramming and project management tools are preferred.
- A bachelor’s degree in Business or a related field, or equivalent practical experience, is preferred.
- Previous experience working in a startup or small-team environment is preferred.
Responsibilities
- Understand customer goals, business processes, existing systems, and operational needs, and document requirements, success criteria, and KPIs.
- Design, configure, and test software workflows aligned with customer processes and operational requirements.
- Design, configure, and test API-based integrations with customer systems in collaboration with customer IT teams.
- Lead enterprise software rollouts from kickoff through launch, managing milestones, dependencies, and timelines.
- Develop and deliver training for frontline workers, field technicians, administrators, and other users.
- Configure and implement AI-enabled product capabilities for customers.
- Use AI tools for project planning, documentation, configuration, and analysis, reviewing generated outputs for accuracy and relevance.
- Prepare implementation documentation, transition live customers to Account Management, and provide weekly project updates to implementation leadership.
- Share customer feedback, product use cases, and potential expansion opportunities with Product, Sales, and Marketing.
- Build relationships with customer stakeholders and explain technical concepts to frontline personnel, technical teams, and executives.
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