Director, Implementation & Adoption Business Partner
New
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NovartisPharma and healthcare
United StatesFull-TimeDirector
SalaryThe salary for this position is expected to range between $185,500 and $344,500 per year.
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Job Details
- Experience
- 8+ years of experience in change management, implementation, adoption, transformation delivery, organizational effectiveness, consulting, commercial operations, or digital/business transformation.
- Required Skills
- Change Management
Requirements
- Hold a bachelor’s degree in business, organizational development, psychology, communications, HR/P&O, healthcare, life sciences, or a related discipline.
- Bring 8+ years of experience in change management, implementation, adoption, transformation delivery, organizational effectiveness, consulting, commercial operations, or digital/business transformation.
- Have experience in pharma, biotech, healthcare, consulting, or technology-enabled transformation.
- Bring experience in areas such as commercial transformation, field deployment, workflow redesign, AI/digital tool adoption, or new ways of working.
- Translate future-state designs into practical plans with owners, milestones, readiness criteria, stakeholder impacts, leadership actions, local deployment requirements, and sustainment measures.
- Facilitate change management assessments and develop readiness and adoption plans, using innovative tools and embedding AI where possible.
- Influence sponsors, people leaders, functional teams, product/technology teams, P&O, communications, learning, controls, and external partners.
- Identify adoption risks, translate evidence into interventions, and escalate barriers related to leadership, capability, process, policy, controls, capacity, or ownership.
- Communicate with executive and frontline audiences and tailor adoption plans while preserving transformation intent.
- A master's degree or certification in change management, organizational development, communications, design thinking, Agile change, Prosci/ADKAR, CCMP, or Lean is preferred.
- Experience with role-based learning, sponsor coaching, readiness measurement, adoption analytics, and post-launch stabilization is desirable.
- Experience as an embedded business partner rather than a downstream communications or training resource is desirable.
Responsibilities
- Partner with transformation teams to embed adoption and implementation considerations from design through deployment.
- Assess change and stakeholder impacts, behavioral shifts, readiness needs, adoption metrics, and risks across business functions.
- Develop and lead implementation and adoption plans covering outcomes, interventions, role changes, training, and communications.
- Align deployment and change management activities across business, technology, people, learning, communications, and operational teams.
- Equip leaders, sponsors, and champions with tools and strategies to drive change adoption.
- Monitor readiness, adoption, usage, and feedback to identify barriers and accelerate business outcomes.
- Lead interventions to address risks, remove obstacles, and support post-launch adoption.
- Capture lessons learned and develop reusable adoption practices for future transformation initiatives.
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