Account Manager

New

MitratechLegal compliance software

Remote Mexico; this position is open only to candidates residing in MEXICO.Full-TimeManager

Salary not disclosed

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Job Details

Languages: Highly effective English communication skills
Experience: A minimum of 2-4 years of sales and/or account management experience
Required Skills: MS OfficeEnglish communicationAccount Management

Bachelor's degree or equivalent experience.
A minimum of 2-4 years of sales and/or account management experience.
Ability to initiate, establish, and nurture meaningful business relationships over the phone and in person.
Ability to manage multiple competing priorities.
Strong project, organizational, problem-solving, and time management skills.
Ability to work independently with minimal supervision and in a team environment.
Highly effective English communication skills in written, verbal, and in-person meetings.
Proficiency in MS Office and Google Office applications, along with AI tools.
Travel up to 25%.

Manage customer relationships, focusing on retention of current customer revenue and generating additional revenue.
Build account plans for top customers that focus on mutual success and customer value.
Develop a strong pipeline and reach annual sales and revenue retention targets.
Manage renewals by negotiating multi-year renewals and annual price increases, and identify expansion opportunities with the sales team.
Assist leadership in building and maintaining retention and new revenue forecasts.
Conduct quarterly value-based reviews and discussions with top customers, including business reviews and cadence calls.
Handle customer calls and inquiries promptly and courteously, focusing on customer experience and resolution.
Work with customer-impacting departments to support successful customer experiences with Mitratech solutions.
Stay up to date on the industry and the company's competitive posture.

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