Soho Support Coordinator - Member Services
New
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Soho HouseLuxury hospitality
This is a remote, entry-level position. Candidates must be based in the Miami areaContractEntry
Salary not disclosed
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Job Details
- Languages
- Fluent English
- Required Skills
- SalesforceCustomer serviceWritten communicationCRM
Requirements
- Experience working in luxury hospitality, premium service, or a high-end customer-focused environment.
- Proven ability to meet or exceed personal and departmental KPIs and SLAs.
- Experience using Salesforce or a similar CRM system.
- Strong experience working in a fast-paced, target-driven team environment.
- Excellent verbal and written communication skills in fluent English.
- Solid understanding of GDPR and data protection.
- Commitment to the full duration of a six-month seasonal contract.
- Availability to work 40 hours per week across a seven-day operation, on varied scheduled shifts.
- Must be based in the Miami area and available to travel for onboarding and occasional team days at Miami Houses.
- Must have access to a quiet, private workspace and a strong, reliable internet connection.
Responsibilities
- Act as the first point of contact for Soho House members via telephone and email.
- Respond to member queries efficiently and meet departmental SLAs and personal performance KPIs.
- Manage membership administration, club and restaurant enquiries, and general support for Houses in New York and Los Angeles.
- Take ownership of member queries from initial contact through resolution.
- Collaborate with internal teams and support departments to resolve issues.
- Identify opportunities to improve processes and member experience through initiative and feedback.
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