Member Support Specialist

New

Listing location: Dallas, TX / Alpharetta, GA; Workplace type: Remote, Monday through Friday, 9:00AM – 6:00PM Central TimeFull-TimeJunior

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Experience: 1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus
Required Skills: MS OfficeCustomer serviceWritten communicationVerbal communicationAnalytical thinkingCustomer support

Have a high school diploma or GED.
Bring 1-2 years of helpdesk or call center experience; this is preferred, and customer service experience is a plus.
Demonstrate integrity and discretion.
Remain professional and courteous with customers.
Have excellent written and verbal communication skills.
Be able to build relationships and alliances across the organization.
Be willing to learn new information and apply it appropriately.
Be able to work independently and as part of a team.
Be technically literate and demonstrate analytical thinking skills.
Be able to work various shifts when business needs require.
Be proficient with MS Office and type at least 40 wpm.
Have solid organization and work-prioritization skills.

Address member inquiries professionally and help build positive relationships and long-term memberships.
Resolve member issues efficiently.
Monitor the email queue and handle member inquiries and questions.
Follow up on inquiries by taking specific action in a timely manner.
Work on short-term projects to provide customized support for new programs.
Stay informed about product and program knowledge and company policy changes by working with the Management Team.
Handle confidential customer information with integrity.
Track and report systemic issues to management and provide insight on trends.
Participate in additional training courses when needed.

View Full Description & ApplyYou'll be redirected to the employer's site