Customer Success Manager
New
S
SubmittableB2B SaaS
Location: RemoteFull-TimeManager
SalaryThe base salary range for this role is $70,000–$80,000 per year. The role also includes variable compensation, on an 80/20 base-to-variable split. At target performance, total on-target earnings (OTE) are $87,500–$100,000.
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Job Details
- Experience
- 3+ years of experience in B2B SaaS sales, customer success, or account management.
- Required Skills
- SalesforceCustomer SuccessAccount ManagementClient relationship managementCRM
Requirements
- Have 3+ years of experience in B2B SaaS sales, customer success, or account management.
- Recognize sales and expansion opportunities within existing client accounts.
- Learn new software quickly and explain technical product functionality clearly to clients.
- Communicate clearly in writing and conversation with client stakeholders at all levels.
- Organize work across multiple accounts and competing priorities, meeting deadlines in a fast-paced, collaborative environment.
- Adjust plans and approach as client needs and priorities change.
- Keep detailed, accurate records of client activity and commitments.
- Have experience using a CRM to manage client records; Salesforce experience is preferred.
- Experience supporting clients through complex procurement processes, such as those at government agencies or universities, is preferred.
Responsibilities
- Build trusted-advisor relationships with assigned clients and align Submittable’s value with their business goals.
- Serve as the primary point of contact and involve Account Executives, Technical Support, or other resources as needed.
- Follow through on commitments and respond promptly to client needs.
- Evaluate client program priorities and create tailored Success Plans with goals and milestones.
- Identify barriers to program growth and recommend strategies based on client research and industry knowledge.
- Schedule and conduct Business Reviews to track Success Plan progress and identify opportunities for additional gains.
- Identify opportunities for Account Executives to expand Submittable’s footprint through new features, services, and instances.
- Recommend improvements to the business, products, and client approach based on client feedback.
- Maintain accurate, up-to-date client records in Salesforce.
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