Technical Customer Success Manager
New
D
DopplerSecrets management
Remote - USAFull-TimeManager
Salary$105k - $140k OTE (80-20 split)
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Job Details
- Experience
- 3+ years of customer-facing experience
- Required Skills
- DevOpsCustomer Success
Requirements
- Have 3+ years of customer-facing experience.
- Bring experience in a Technical Account Manager, Customer Success Manager, or Customer Success Engineer role.
- Have experience with developer, DevOps, DevSecOps, or security products.
- Demonstrate technical acumen in understanding customer requirements and identifying adoption blockers.
- Have a track record in customer retention and expansion.
- Have experience leading implementations, QBRs, and contract renewals.
- Bring communication and storytelling skills to educate customers and articulate value to technical users and executives.
- Be comfortable working in a fast-paced, evolving startup environment.
- Startup experience or experience as an early hire is a plus.
Responsibilities
- Lead onboarding for new customers and manage the post-sales experience end-to-end.
- Build trusted-advisor relationships with technical users and decision-makers, from developers to CISOs.
- Identify cross-sell and upsell opportunities to expand Doppler usage within accounts.
- Lead renewal and upgrade sales cycles to drive retention and growth.
- Develop expertise in Doppler’s capabilities and customer needs.
- Manage product requests and share insights with product and engineering teams.
- Develop and lead customer enablement programs on product features, best practices, and security principles.
- Troubleshoot customer issues and guide customers through integrations.
- Gather and analyze customer feedback and develop case studies.
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