Customer Service Officer
New
H
Hunt StWorkplace safety compliance
Support its Australian business operations remotely from the Philippines, Monday to Friday, 6:00 AM – 2:30 PM Philippine TimeContractMiddle
Salary800 - 1,000 AUD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent written and spoken English
- Experience
- At least 3 years of experience in customer service, client support, appointment setting, administration, or a similar role.
- Required Skills
- Microsoft ExcelCustomer servicePowerPoint
Requirements
- At least 3 years of experience in customer service, client support, appointment setting, administration, or a similar role.
- Excellent written and spoken English, with the ability to communicate clearly and professionally with Australian business clients.
- Confident phone manner and experience handling client enquiries, coordinating appointments, and managing follow-ups.
- Strong Microsoft Word skills, particularly document formatting and preparation.
- Working knowledge of Microsoft Excel, Outlook, Teams, SharePoint, and PowerPoint.
- Experience using HubSpot CRM or a comparable CRM platform to maintain records, track activities, and manage follow-ups.
- Comfort learning and supporting SaaS applications, online platforms, and software-based services.
- Strong organisational skills and attention to detail when managing client information, documents, and multiple tasks.
- Ability to follow instructions, manage priorities, and complete work accurately without constant supervision.
- Comfort using AI tools to support everyday work and improve productivity.
- Minimum internet speed of 40 Mbps download and 20 Mbps upload, with a backup internet connection.
- A quiet workspace suitable for client calls, a professional headset and microphone, and a reliable computer suitable for full-time remote work.
- Disclose any existing ongoing roles or client work and reflect this engagement on LinkedIn as “Independent Contractor”.
Responsibilities
- Respond to Australian business clients by email, phone, and online meetings.
- Schedule appointments, service visits, client meetings, and follow-up activities.
- Prepare, format, and maintain documents, correspondence, reports, spreadsheets, and presentations.
- Maintain client records, notes, tasks, and communication histories in HubSpot CRM or a similar platform.
- Support clients using SaaS applications and other software systems.
- Coordinate client requests and internal follow-ups, tracking outstanding tasks through completion.
- Use Microsoft 365 applications to manage communication and administrative workflows.
- Follow established procedures and keep records and information accurate and up to date.
- Use AI tools such as ChatGPT or Microsoft Copilot for drafting, summarising, and organising information.
- Identify opportunities to improve routine administrative tasks and client service workflows.
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