Enterprise Implementation Consultant - Public Sector

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.Full-TimeSenior

SalaryAnnual Base Salary $88,979.55 — $119,636.36 USD

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Job Details

Experience: 3+ years of experience in a senior Customer Success, account management, or strategic consulting role.
Required Skills: IoTProblem SolvingStakeholder managementCustomer SuccessAccount Management

Requirements

3+ years of experience in a senior Customer Success, account management, or strategic consulting role.
Enterprise SaaS experience preferred.
Experience supporting or working with technical products.
Strong priority management and high emotional intelligence.
Solutions-oriented, with strong problem-solving skills.
Proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and day-to-day software users.
Ability to take initiative and thrive in a fast-paced, change-heavy environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Bachelor’s degree from a 4-year institution.
Experience serving and supporting large-scale solutions for Public Sector organizations is ideal.
PMP certification is ideal.

Responsibilities

Manage deployments of Samsara technology for large-scale enterprise customers.
Create launch plans and roadmaps to increase product usage.
Track implementation progress, participation, product adoption, and account health.
Run training sessions and demonstrate Samsara technology to executives and day-to-day users.
Work through customer challenges across multiple use cases.
Manage multiple customer engagements in parallel and coordinate cross-functionally.
Explain the Samsara platform’s capabilities to customers.
Mentor the wider Customer Success and Support teams.

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