Enterprise Implementation Consultant - Public Sector
S
SamsaraIoT software
This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.Full-TimeMiddle
Salary88,979.55 - 119,636.36 USD per year
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Job Details
- Experience
- 3+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Required Skills
- IoTProblem SolvingCustomer SuccessAccount Management
Requirements
- Have 3+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Bring experience supporting or working with technical products.
- Have strong priority management and emotional intelligence.
- Demonstrate strong problem-solving skills and a solutions-oriented approach.
- Have a track record of building trust and communicating effectively with executives, Product and Engineering leadership, and software users.
- Show initiative and the ability to thrive in a fast-paced, change-heavy environment.
- Demonstrate diplomacy, tact, and poise when working through customer issues.
- Have a bachelor’s degree from a 4-year institution.
- Enterprise SaaS experience is preferred.
- Experience serving and supporting large-scale solutions for Public Sector organizations is an advantage.
- PMP certification is an advantage.
Responsibilities
- Manage deployments of Samsara technology for large-scale customers.
- Create launch plans and roadmaps to increase product usage.
- Track implementation progress, participation, product adoption, and account health.
- Run training sessions and demonstrate Samsara’s technology to executives and day-to-day users.
- Work through customer challenges across multiple use cases.
- Manage multiple customer engagements in parallel and collaborate cross-functionally.
- Explain the Samsara platform’s capabilities to customers.
- Mentor the wider Customer Success and Support teams.
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