Key Account Manager
New
J
JobgetherCloud SaaS
Applicants must be located in AustraliaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 5 years of experience in account management or customer success
- Required Skills
- SalesforceCustomer SuccessSaaSGoogle WorkspaceAccount Management
Requirements
- At least 5 years of experience in account management or customer success.
- Experience managing or selling complex cloud-based or SaaS solutions to large enterprise customers.
- A proven track record of owning and exceeding sales quotas, particularly through revenue expansion within existing accounts.
- Demonstrated success identifying upselling and cross-selling opportunities and converting them into commercial results.
- Experience engaging business users, procurement teams, and senior decision-makers.
- Strong communication, negotiation, presentation, relationship-building, and stakeholder management skills.
- Ability to work independently, make sound decisions, and manage account strategy in a high-autonomy environment.
- Strong analytical and organizational skills, including prioritizing competing demands and navigating enterprise procurement cycles.
- Proficiency with Salesforce and Google Workspace, including Docs, Sheets, Slides, and Drive.
- Experience developing account plans, monitoring customer health, managing renewal risks, and maintaining accurate sales forecasts.
- Interest in innovation and willingness to learn and use AI-powered tools.
Responsibilities
- Identify, develop, negotiate, and close upselling and cross-selling opportunities within an existing portfolio of enterprise customers.
- Build and maintain relationships with key stakeholders, business users, procurement teams, and senior decision-makers.
- Collaborate with Renewal Managers to support contract renewals, share account health insights, identify churn risks, and facilitate contract execution.
- Represent customer needs internally and work with Sales, Technical Support, Finance, and other teams to resolve issues.
- Create and execute data-driven territory and account strategies to support retention and identify growth opportunities.
- Own account performance, maintain an expansion pipeline, and work toward sales and revenue targets.
- Maintain Salesforce and other CRM records, account documentation, and accurate forecasts.
- Navigate enterprise procurement processes and coordinate internal resources to advance opportunities.
- Use emerging technologies and AI-enabled tools to improve account management and productivity.
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