Key Account Manager
A
AcquiaSaaS digital experience
Remote-AustraliaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum of 5 years in an Account Management or Success role
- Required Skills
- SalesforceCustomer SuccessSaaSGoogle WorkspaceAccount Management
Requirements
- Have a minimum of 5 years of experience in an Account Management or Success role.
- Have experience selling or managing complex cloud or SaaS solutions for large enterprises.
- Demonstrate a history of owning and exceeding a sales quota, particularly by growing revenue within existing accounts.
- Be able to lead cross-functional teams to address customer needs.
- Be able to proactively drive account strategy with minimal oversight.
- Be detail-oriented and able to prioritize tasks, manage multiple systems, and navigate complex procurement cycles.
- Be proficient in Salesforce.com.
- Be proficient in Google Workspace, including Docs, Sheets, Slides, and Drive.
Responsibilities
- Identify, negotiate, and close upsell and cross-sell opportunities within existing accounts.
- Build and maintain relationships with key stakeholders, business users, and procurement teams.
- Partner with Renewal Managers to support renewals, mitigate churn risk, and facilitate timely contract execution.
- Represent customer needs internally and collaborate with Sales, Technical Support, and Finance to resolve issues.
- Create and execute data-driven territory plans to support account retention and lifetime value.
- Maintain accurate forecasting and account documentation in Salesforce and other CRM tools.
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