Customer Success Lead
New
J
JobgetherB2B software, commodities
Based in GermanyFull-TimeLead
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Strong professional English is required. French language proficiency is an advantage.
- Required Skills
- SQLBusiness IntelligenceCustomer SuccessAccount Management
Requirements
- Demonstrated experience managing complex B2B customer accounts and software implementations, with measurable results in adoption, retention, customer satisfaction, or account expansion.
- Experience leading, mentoring, or coaching colleagues and improving team performance.
- Experience overseeing B2B software implementations, onboarding, data migration, integrations, and go-live activities.
- Technical fluency with data configuration, document workflows, data imports, integrations, and reporting.
- Ability to interpret customer health indicators, adoption metrics, retention trends, and commercial performance data.
- Understanding of customer revenue models, margins, logistics costs, and price-risk exposure.
- Ability to manage senior stakeholders, resolve escalations, and build long-term customer partnerships.
- Strong professional English; French proficiency is an advantage.
- Experience in recycled materials, metals, commodities trading, or related supply chain industries is an advantage.
- SQL or business intelligence tools experience is an advantage.
Responsibilities
- Lead, coach, and develop the Customer Success Management team, setting expectations and supporting professional development.
- Own customer portfolio health, retention, and expansion, and report performance, risks, and opportunities to senior leadership.
- Manage strategic customer relationships, including implementation, adoption, satisfaction, renewals, and account expansion.
- Oversee onboarding, data migration, implementation planning, and go-live activities with customer operations teams.
- Develop and improve processes for onboarding, implementation, customer health monitoring, business reviews, renewals, and escalations.
- Consolidate customer feedback and translate operational requirements into product recommendations for Product and Engineering.
- Collaborate with Sales on pre-sales scoping, customer handovers, and account expansion opportunities.
- Connect platform capabilities to customer operational improvements and financial outcomes.
View Full Description & ApplyYou'll be redirected to the employer's site
