Team Lead Customer Success - Southern Europe
New
C
Constructor.ioEcommerce search
Remote - France; Remote - EMEA; Based in EMEAFull-TimeLead
SalaryA competitive compensation package including stock options
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Job Details
- Languages
- French is a must for this role; additional languages are welcome bonuses.
- Experience
- At least three years leading teams, with a minimum of three direct reports. At least five years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role.
- Required Skills
- Stakeholder managementCustomer SuccessAccount Management
Requirements
- Speak French; additional languages are welcome.
- Have at least three years of experience leading teams.
- Have experience managing a minimum of three direct reports.
- Have at least five years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role.
- Have experience building trusted relationships with technical teams, product leaders, ecommerce directors, VPs, and C-level executives.
- Bring executive presence and confidence leading strategic customer conversations, including QBRs and EBRs.
- Demonstrate influencing and stakeholder-management skills, including creating momentum without direct authority.
- Bring strong problem-solving skills, intellectual curiosity, and the ability to learn quickly in a fast-moving, technically sophisticated environment.
- Experience in ecommerce, digital commerce, search, product discovery, or a related field is highly valued.
- Be based in EMEA; Southern Europe is preferred.
Responsibilities
- Lead, coach, and develop a team of Customer Success Managers across Southern Europe, focusing on France, Spain, and other Southern European countries.
- Ensure customers successfully go live and continue to see measurable value from Constructor's product.
- Build trusted relationships across customer organizations, from technical and product teams to ecommerce, digital, product, and technology leaders and executives.
- Translate technical concepts, product capabilities, and performance data into business value tied to conversion, revenue, customer experience, and operational efficiency.
- Implement and iterate on scalable processes and best practices to support team growth.
- Act as an escalation point for complex customer challenges and lead hands-on customer engagement when required.
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