Bilingual Administrative & Client Support Assistant
New
P
Peace of PiEducation, SAT preparation
Location: Worldwide, Approximately 9:00 AM–5:00 PM ETContract
Salary not disclosed
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Job Details
- Languages
- Bilingual English and Spanish Required
- Required Skills
- Google SheetsGoogle Workspace
Requirements
- Previous administrative, customer service, sales support, executive assistant, business-support, or related experience.
- Excellent written and spoken English and Spanish.
- Proficiency with Google Sheets for data entry, spreadsheet organization, recordkeeping, and tracking information.
- Proficiency with Google Docs, Gmail, Google Drive, and Google Classroom.
- Strong written and verbal communication skills, including professional communication by phone, email, and messaging platforms.
- Strong organizational, time-management, and recordkeeping skills, with attention to accuracy and quality control.
- Ability to learn new software quickly and use technology effectively.
- Ability to work independently, solve problems, exercise sound judgment, and collaborate with a team.
- Reliable internet access and an appropriate remote work setup.
- Availability Tuesday, Wednesday, Thursday, Friday, and Sunday; Monday and Saturday are days off.
- Availability for approximately 40 contracted hours per week, with daily working time around 9:00 AM–5:00 PM ET.
- CRM platform experience is preferred.
- Services are provided under a Master Services Agreement and Statement of Work as an independent contractor.
Responsibilities
- Review student diagnostics and pre-class work to identify missing information, learning needs, or follow-up items.
- Create and send individualized homework lists, and track student progress in gradebooks, records, reports, and Google Classroom.
- Support student onboarding, prepare materials, complete pre-course checks, and release course materials.
- Assist with mock exams by proctoring, reviewing submissions, and grading practice exams as trained.
- Communicate with students, parents, and prospective clients by phone, email, and messaging platforms.
- Follow up on missing assignments, deadlines, corrections, and course expectations, and escalate complex concerns when needed.
- Assist with client intake, onboarding, scheduling, sales-related communications, and operational follow-ups.
- Maintain accurate CRM records and organized documentation in spreadsheets and internal systems.
- Monitor system-related issues, coordinate with team members, and communicate task progress and scheduling concerns.
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