Bilingual Administrative & Client Support Assistant
New
J
JobgetherEducation, test preparation
Based in United StatesFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent written and spoken English and Spanish
- Required Skills
- Google SheetsGoogle Workspace
Requirements
- Previous experience in administration, customer service, sales support, executive assistance, business support, or a related field.
- Excellent written and spoken English and Spanish, with the ability to communicate professionally and clearly in both languages.
- Proficiency in Google Workspace, including Google Sheets, Google Docs, Gmail, and Google Drive.
- Experience using Google Classroom to access assignments and manage classroom-related information.
- Experience handling phone calls, emails, and messaging platforms.
- Strong organizational, time-management, recordkeeping, and attention-to-detail skills.
- Ability to review work carefully, identify errors, maintain data accuracy, and uphold quality standards.
- Ability to work independently, solve problems, exercise sound judgment, and escalate complex issues appropriately.
- Reliable internet access and a suitable remote work environment.
- Dependability and flexibility to work an unconventional schedule, including Sundays.
- Willingness to follow detailed procedures, meet deadlines, receive feedback, and adapt to evolving processes.
- CRM platform experience is preferred; experience with the client's specific systems or SAT preparation workflows is not required.
Responsibilities
- Review student diagnostic assessments and pre-class assignments, identify missing or incomplete work, and prepare individualized homework lists.
- Maintain accurate student records in gradebooks, homework trackers, progress reports, Google Classroom, spreadsheets, and internal systems.
- Organize student information, prepare learning materials, support platform access, complete pre-course checks, and prepare operational documentation.
- Support practice examinations by proctoring sessions, reviewing submissions, and grading exams according to provided training and guidelines.
- Communicate with students, parents, and prospective clients in English and Spanish by phone, email, and messaging platforms.
- Follow up on assignments, deadlines, corrections, and course expectations, and document issues or relevant updates.
- Assist with client intake, scheduling, onboarding, appointment coordination, and operational follow-ups.
- Maintain client records and update CRM systems to track interactions, onboarding progress, and follow-up activities.
- Use Google Workspace, Google Classroom, CRM platforms, and other business applications; identify and communicate system-related issues.
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