Quality Assurance Supervisor (Workforce Compliance)
C
Career TeamWorkforce development
Remote in the United States, Work during the business hours for assigned contracts, regardless of physical location.Full-TimeManager
Salary60,000 - 70,000 USD per year
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Job Details
- Required Skills
- Microsoft ExcelQuality Assurance
Requirements
- Bachelor's degree or equivalent workforce experience.
- Experience with WIOA, TANF, and/or SNAP in quality assurance, monitoring, compliance, case management, and/or eligibility.
- Strong MS Excel skills.
- Experience with Google Drive.
- Ability to learn specialized databases and software systems.
- Strong attention to detail and organizational skills.
- Analytical, research, and critical thinking skills.
- Ability to maintain confidentiality when handling participant information.
- Ability to work during the business hours for assigned contracts, regardless of physical location.
Responsibilities
- Review participant case files for accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies.
- Monitor data entered into State Systems and other participant management systems for accuracy and timeliness.
- Identify deficiencies and trends, document findings, and recommend corrective action.
- Support local QA staff in resolving file and data issues and preventing eligibility issues or disallowed costs.
- Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff.
- Monitor quality assurance reports and dashboards and alert the Quality Assurance Manager to discrepancies.
- Assist with preparation for and response to program monitoring and audits.
- Partner with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff.
- Review invoices, payment requisitions, and ACH requests for accuracy, authorization, and complete documentation.
- Prepare weekly payment spreadsheets and collaborate with internal teams to resolve missing information, duplicate entries, or mathematical discrepancies.
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