- Support technical writers in maintaining product user guides, knowledge base articles, and best practice guides.
- Draft clear, customer-facing software release notes explaining new features and changes.
- Design and build curricula and structured content for instructor-led and self-paced training paths.
- Keep documentation and training content updated as products evolve in partnership with Product and Support teams.
- Deliver live, human-led training sessions for onboarding, ongoing education, and advanced feature training.
- Facilitate webinars and workshops to build customer proficiency and confidence.
- Adapt training delivery to diverse audiences while addressing specific customer configuration needs.
- Respond to customer how-to questions and troubleshoot configuration issues in real-time.
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