Customer Support Representative (CSR I) Apprentice

JobgetherSaaS customer support

Work remotely from India., 8:00 AM–5:00 PM Central Standard Time (CST), or 4:00 AM–1:00 PM Central Standard Time (CST).ContractEntry

SalaryMonthly stipend: ₹32,000 during the 12-month apprenticeship.

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Job Details

Languages: Strong written and verbal English communication skills.
Required Skills: Problem SolvingEnglish communicationSaaSZendeskCustomer support

Be a recent graduate or aspiring professional interested in starting a career in technical customer support.
Have strong written and verbal English communication skills and explain information clearly and professionally.
Have basic technical aptitude and an interest in SaaS products, software applications, and technology.
Have analytical and problem-solving skills to investigate issues and identify practical solutions.
Demonstrate a customer-first mindset, patience, and empathy when handling customer questions and concerns.
Be willing to learn new products, tools, processes, and technologies.
Have attention to detail, organizational skills, and the ability to collaborate with a remote team.
Be available to complete the full 12-month apprenticeship.
Be available for one designated Monday-to-Friday shift: 8:00 AM–5:00 PM CST or 4:00 AM–1:00 PM CST.
Familiarity with Freshdesk, Zendesk, or Zoho is advantageous but not mandatory.

Respond to customer queries through chat, email, Zoom, and phone calls with clear, timely assistance.
Troubleshoot product issues, configuration challenges, and technical questions, guiding customers through practical solutions.
Escalate complex or unresolved technical issues and document relevant details and troubleshooting steps.
Deliver a professional, empathetic, and customer-focused support experience.
Participate in hands-on training to develop product knowledge, troubleshooting capabilities, and familiarity with support processes.
Collaborate with team leads and colleagues to strengthen product expertise, share knowledge, and improve support quality.
Use AI tools and support technologies to streamline workflows and improve response efficiency.
Maintain accurate customer interaction records and follow established procedures, service standards, and escalation guidelines.

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