Customer Support Representative (CSR I) Apprentice
New
H
HighLevelSaaS technology
Remote – India, 8 AM–5 PM CST, Monday–Friday; 4 AM–1 PM CST, Monday–FridayTemporaryEntry
Salary32,000 INR per year
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Job Details
- Languages
- Strong English communication skills, both written and verbal.
- Required Skills
- Problem SolvingSaaSZendeskCustomer support
Requirements
- Be a recent graduate or an individual looking to start a career in technical customer support.
- Have strong English communication skills, both written and verbal.
- Bring basic technical aptitude and an interest in SaaS products and technology.
- Have good problem-solving skills and a customer-first mindset.
- Handle challenging customer situations with patience and empathy.
- Be willing to learn new tools, processes, and technologies quickly.
- Have strong attention to detail and the ability to work collaboratively in a remote environment.
- Familiarity with ticketing tools like Freshdesk, Zendesk, or Zoho is a plus.
Responsibilities
- Handle customer queries through chat, email, Zoom, and calls.
- Troubleshoot and resolve common product and configuration issues.
- Escalate complex technical issues with clear documentation.
- Deliver customer experiences through professional and empathetic communication.
- Learn HighLevel products, tools, and support processes through hands-on training.
- Collaborate with Team Leads and peers to improve product knowledge and troubleshooting skills.
- Leverage AI tools to improve support efficiency and customer experience.
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