Bilingual Customer Service Representative
New
J
JobgetherCustomer service
Based in IndiaFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in English and a second required language, both spoken and written. The second language is not specified in the job description.
- Required Skills
- Problem SolvingCustomer serviceActive listening
Requirements
- High school diploma or equivalent; additional education is an advantage.
- Fluency in English and a second required language, both spoken and written; the second language is not specified.
- Strong verbal and written communication, active listening, and interpersonal skills.
- Customer service and problem-solving abilities.
- Basic computer skills and familiarity with email, web-based applications, and CRM systems.
- Ability to manage multiple customer inquiries and prioritize tasks.
- Ability to work independently in a remote working environment.
- Reliable internet connection and a suitable workspace for remote work.
- Professionalism, patience, attention to detail, and a customer-focused approach.
Responsibilities
- Respond to customer inquiries by phone, email, live chat, and other communication channels in both required languages.
- Investigate and resolve customer complaints, troubleshoot issues, and provide appropriate solutions.
- Explain products, services, policies, and procedures clearly and accurately.
- Maintain accurate customer records and document interactions in the customer service system.
- Escalate complex or unresolved issues to the appropriate department or supervisor.
- Follow up with customers to confirm their concerns have been addressed.
- Protect confidential customer information and comply with company policies and procedures.
- Meet customer satisfaction, response time, and service quality targets.
- Collaborate with colleagues and other departments to provide consistent support.
View Full Description & ApplyYou'll be redirected to the employer's site
