Service Representative II-2

JobgetherMoving services

Based in India, U.S. Central Time business hours, from 11:30 p.m. to 7:00 a.m. ISTFull-TimeJunior

SalaryAnnual salary: ₹6,00,000–₹8,00,000, depending on experience, skills, relevant knowledge, market alignment, and location.

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Job Details

Languages: Excellent written and verbal English communication skills.
Experience: At least two years of prior customer service experience.
Required Skills: Microsoft OfficeCustomer serviceTime ManagementEnglish communicationGoogle Workspace

Have at least two years of prior customer service experience.
Have experience working with U.S.-based business teams.
Demonstrate excellent written and verbal English communication skills.
Use a positive, empathetic, and professional approach when interacting with customers, service providers, and colleagues.
Demonstrate strong time management and organizational skills, and a dependable work ethic.
Learn and retain product information, apply policies consistently, and navigate workflows quickly and accurately.
Handle time-sensitive requests, resolve customer issues, and manage order changes with attention to detail.
Be proficient with Microsoft Office, internet-based tools, and Google Workspace, and able to learn new software applications.
Be willing to accept feedback, learn from mistakes, and continuously improve performance.
Be available for the full required overlap with U.S. Central Time business hours, from 11:30 p.m. to 7:00 a.m. IST.
Have a quiet, dedicated remote workspace and reliable internet with minimum speeds of 30 Mbps download and 10 Mbps upload.

Handle incoming calls and inquiries from customers and moving service providers.
Process order modifications and fulfillment issues, including same-day and next-day requests, rejections, and scheduling changes.
Coordinate order replacements by confirming provider availability, presenting alternatives to customers, and negotiating pricing when necessary.
Process payment release requests and respond to requests for assistance during active jobs.
Manage cancellation requests and communicate changes accurately to relevant parties.
Follow established workflows and brand policies when resolving customer and service provider concerns.
Take ownership of assigned cases, resolve issues, and escalate complex situations or opportunities to the appropriate service or sales team members.
Maintain productivity, quality, and other performance metrics.
Ensure customers and service providers understand order changes and applicable next steps.
Collaborate with internal teams while maintaining a customer-first approach.

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