Operations & Client Services Coordinator
New
J
JobgetherBusiness operations
Based in IndiaPart-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent written and spoken English
- Required Skills
- Google Workspace
Requirements
- Demonstrate excellent written and spoken English and communicate professionally with clients, colleagues, and leadership.
- Have experience in operations, administration, executive assistance, customer service, or a related support function.
- Show strong client service skills and handle inquiries, follow-ups, and sensitive situations professionally.
- Be proficient with Google Workspace and confident managing user accounts and learning new platforms.
- Manage multiple priorities, meet deadlines, and maintain strong organizational and time-management practices.
- Pay close attention to detail when maintaining records, reviewing reports, and handling administrative or financial information.
- Use sound judgment to resolve issues independently or escalate them appropriately.
- Work autonomously, take ownership of responsibilities, and maintain performance without frequent supervision.
- Handle confidential client, employee, payroll, and executive information with discretion.
- Maintain reliable availability and responsiveness Monday through Friday on a consistent weekday schedule.
Responsibilities
- Respond to client questions about billing, accounts, schedules, contracts, and services.
- Monitor delayed, declined, or failed payments and follow up on upcoming contract renewals.
- Coordinate client concerns with internal teams and escalate sensitive, unusual, or urgent matters to leadership.
- Review operational reports and follow up on missing information, inconsistencies, and potential issues.
- Maintain accurate client, employee, billing, and operational records across company systems.
- Track compensation changes and client credits, and assist with time-tracking corrections and payroll preparation.
- Create and maintain email addresses, user accounts, team access permissions, and Google Workspace groups.
- Troubleshoot routine account and technology issues and maintain accurate system information.
- Manage executive calendars, appointments, meeting schedules, and inboxes; identify urgent messages.
- Draft emails, conduct research, track follow-up items, and provide administrative support to executive team members.
View Full Description & ApplyYou'll be redirected to the employer's site
