Manager, Customer Research Advisors

New

DscoutUX research software

Manager, Customer Research Advisors - India, A willingness to align with Central Standard Time working hours (7:00AM - 4:00PM CST)Full-TimeManager

Salary not disclosed

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Job Details

Experience: 2+ years of experience as a people manager
Required Skills: Project ManagementPeople ManagementMentoringQuality AssuranceCustomer SuccessSaaS

Have 2+ years of experience as a people manager.
Have proven experience collaborating with and mentoring team members.
Be willing to align with Central Standard Time working hours (7:00AM - 4:00PM CST).
Demonstrate strong critical thinking and creative problem-solving in research and SaaS contexts.
Bring curiosity about human behavior and a desire to understand and solve complex behavioral problems.
Be highly organized, efficient, and detail-oriented.
Work effectively both collaboratively and independently.

Run clients' research projects on Dscout, including planning, designing, recruiting, fielding, analysis, and client engagement.
Guide Research Advisors on project delivery, retention goals, project approach, and strategy.
Review project work through QA/QC and provide feedback; identify support needs and create peer-mentoring opportunities.
Hold 1:1s, share feedback, and partner with the CS Director on annual reviews.
Lead enablement initiatives and develop AI-driven resources and time-management strategies for the team.
Collaborate with Research Advisors and Directors to improve systems and document team processes.
Track team performance metrics, including utilization and CSAT, and share progress with staff and cross-functional leaders.
Participate in interview panels and hiring decisions, and onboard new hires while measuring their progress.

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