Call Center Sales Intake Specialist

New

Ovation Law FirmLegal services

Source API remote eligibility restrictions: Dominican RepublicFull-TimeJunior

SalaryEarn $5-$8/hour DOE (full-time, 40 hours/week - including weekends)

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Job Details

Languages: Fully bilingual, fluent in both English and Spanish; strong English communication skills (C1 level), both verbal and written.
Experience: At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.
Required Skills: SalesforceCustomer service

Be fluent in both English and Spanish and able to support callers in either language.
Have strong English communication skills at C1 level, both verbal and written.
Have at least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.
Demonstrate empathy, build rapport quickly, and adapt to a caller’s tone.
Use a sales-minded approach to educate callers and guide them toward taking action on their personal injury matter.
Type at least 45 WPM while speaking with callers and navigating multiple software platforms.
Work independently from a home office with stable, high-speed internet and a quiet, professional workspace.
Have a laptop or desktop computer with at least 16GB RAM and an Intel Core i5 processor or higher.
Have an internet connection of at least 25 Mbps.
Be available to work U.S. business hours and willing to use time-tracking software.
Submit a resume in English.

Respond to incoming inquiries via phone, web forms, and chat in real time.
Conduct 5–8 minute discovery calls to gather incident, injury, liability, and insurance details.
Apply proprietary scripts and qualification criteria to determine whether a case fits partner legal teams.
Use an assumptive, sales-minded approach to make live warm transfers or schedule callbacks for qualified leads.
Document caller information, case details, and outcomes in Salesforce.
Follow up with pending leads and re-engage prospects who were not ready to proceed.

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