Director of Operations

United StatesFull-TimeDirector

Salary$140,000 annual base salary, with approximately $170,000 total annual compensation at plan.

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Job Details

Proven ability to build and scale operational systems within a growing company.
Strong financial acumen, including understanding of net operating income, profitability, forecasting, operating leverage, and expense management.
Demonstrated ability to lead department managers and hold senior team members accountable.
Ability to translate strategic company objectives into measurable operational plans and KPIs.
Experience implementing dashboards, reporting systems, and company-wide performance management processes.
Strong understanding of hiring, onboarding, performance management, and organizational design.
Experience managing complex, cross-functional projects and implementing organizational change.
Ability to identify operational inefficiencies and independently develop practical solutions.
Excellent analytical and problem-solving skills.
Strong communication skills and ability to work directly with the CEO and senior leadership.
Ability to manage competing priorities in a fast-growing company.
Comfort making decisions with incomplete information while maintaining accountability for results.
Ability to challenge the CEO or department leaders constructively when needed.
Strong organizational skills, attention to detail, and follow-through.
A proactive, ownership-driven mindset focused on measurable business results.

Build, manage, and continuously improve the company’s operating system.
Translate company vision and strategic priorities into measurable goals, operating systems, departmental accountability, and execution.
Oversee the operational health and performance of Client Success, Creative Production, Revenue Operations, and Finance.
Build systems, scorecards, leadership cadences, and accountability structures for department leaders.
Ensure accurate financial forecasting, operational visibility, and efficient resource allocation.
Develop and maintain strong people systems, including hiring, onboarding, performance management, and organizational design.
Identify operational inefficiencies and risks, and develop practical solutions before they affect the business.
Maintain visibility into department performance, financial direction, and operational risks.
Support profitable growth while maintaining client outcomes and team performance.

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