Sr. Manager, Trial Experience

HighLevelSaaS marketing

USA(Remote), CSTFull-TimeManager

Salary not disclosed

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Job Details

Experience: 10+ years of progressive experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred; 5+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
Required Skills: People ManagementResource PlanningSaaSProcess improvementData analytics

Have 5+ years of experience with staffing or hiring, performance management, career conversations, coaching, and developing front-line employees and junior managers.
Bring 10+ years of progressive experience leading fast-paced, results-driven customer-facing teams in a SaaS or Product-Led Growth startup company (preferred).
Have a bachelor’s degree or equivalent SaaS experience (strongly preferred).
Demonstrate strong technical aptitude to help users succeed with the HighLevel software.
Have experience using data and analytics tools to solve problems, measure impact, and develop projects.
Be able to collaborate with and influence cross-functional teams.
Demonstrate problem-solving and conflict-management experience.
Have experience working with CRM systems or the ability to learn them.
Have working knowledge of social media management and advertising, website and funnel building, and SEO.
Have working knowledge of Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn, and other social media.
Be able to build and maintain relationships with senior leadership, teams, and customers.
Demonstrate written and oral communication skills with colleagues, subordinates, and customers.

Supervise Trial Experience Managers focused on resolving customer issues and achieving high customer satisfaction.
Support business planning, including staffing, goal setting, and resource planning.
Coach, develop, and hold managers and teams accountable for established KPIs, policies, and procedures.
Analyze team growth KPIs and metrics, and recommend sales targets and strategies to optimize trial-to-paid efforts.
Identify and implement process improvements to increase team efficiency, productivity, and engagement.
Lead performance conversations, conflict management, feedback, and coaching with team members, leads, and managers.
Manage projects with complex work streams and cross-functional collaboration, and establish efficient workflows with internal departments.
Use data to inform resource planning, goal setting, and outcome analysis.
Own automation and AI-driven solutions, scalable operating practices, and continuous process improvement.
Act as an escalation point for high-severity customer and team member issues.

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