Senior Manager, Client Experience (Pre-Sales Solutions & Scoping)
N
NavanSaaS, corporate travel
Remote (USA)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5–7+ years of progressive experience in Pre-Sales Solutions, Customer Experience Operations, Commercial Scoping, or Technical Account Management
- Required Skills
- NegotiationSaaS
Requirements
- Have 5–7+ years of progressive experience in Pre-Sales Solutions, Customer Experience Operations, Commercial Scoping, or Technical Account Management.
- Bring experience preferably within SaaS or corporate travel ecosystems.
- Have a strong background working alongside high-velocity commercial teams.
- Navigate multi-regional internal organizations while protecting operational boundaries and accelerating deals.
- Demonstrate strong interpersonal, communication, negotiation, and relationship-building skills.
- Confidently manage high-stakes commercial discussions and turn technical parameters into compelling stories.
- Use critical and independent thinking, sound judgment, and high integrity.
- Be able to enforce operational guardrails in a revenue-driven environment.
- Apply analytical skills to historical support data, AI automation metrics, and capacity modeling.
Responsibilities
- Lead and deploy the GOS Sales Squad in late-stage enterprise sales pitches and RFP responses.
- Analyze service offerings and partner with pricing and strategy teams to unify legacy packages.
- Translate service configurations into commercial narratives with Product Marketing and Sales Enablement.
- Align operational delivery packages with regional pricing and accurately represent automated AVA capabilities and premium human support.
- Evaluate custom scoping requests using data-backed guardrails that protect margins and support scale.
- Build alignment across commercial teams and Global Operations and Services.
- Serve as the operational liaison between GO&S and Sales and attend commercial pipeline reviews.
- Create pre-sales checkpoints to prevent scoping errors, misaligned promises, and premature tier commitments.
- Maintain pre-sales collateral, capability matrices, and standard SLA decks.
- Track and report pre-sales deal quality, scoping compliance, and pipeline velocity metrics.
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