Senior Manager, Trial Experience
H
HighLevelSaaS marketing
USA(Remote), Sat-Wed, 8am - 4pm CST HoursFull-TimeManager
Salary90,000 - 115,000 USD per year
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Job Details
- Experience
- 10+ years of progressive experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred; 5+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
- Required Skills
- People ManagementSaaSGoogle WorkspaceProcess improvementData analytics
Requirements
- 5+ years of experience with staffing or hiring, performance management, career conversations, coaching, and developing front-line employees and junior managers.
- 10+ years of progressive experience leading fast-paced, results-driven, customer-facing teams for a SaaS or Product-Led Growth startup is preferred.
- A bachelor’s degree or equivalent SaaS experience is strongly preferred.
- Strong technical aptitude to help users succeed with HighLevel software.
- Strong experience using data and analytics tools to solve problems, measure impact, and drive customer and team success.
- Experience working with CRM systems or ability to learn their use.
- Working knowledge of social media management, social media advertising, website/funnel building, and SEO.
- Working knowledge of Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn, and other social media.
- Demonstrated problem-solving and conflict-management experience.
- Ability to collaborate with and influence cross-functional teams and maintain relationships with leadership, teams, and customers.
Responsibilities
- Supervise Trial Experience Managers focused on resolving customer issues and achieving high customer satisfaction.
- Support business planning, including staffing, goal setting, and resource planning.
- Coach, develop, and hold managers and teams accountable to established KPIs, policies, and procedures.
- Design and recommend sales targets, KPIs, and strategies to optimize trial-to-paid efforts with the Director of Trial Experience.
- Analyze team growth KPIs and metrics and report on results.
- Identify and implement process improvements, automation, and AI-driven solutions to improve productivity and the trial experience.
- Manage complex projects and collaborate across departments to establish efficient workflows.
- Escalate and resolve high-severity customer and team member issues.
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