Digital Customer Success Manager
New
S
SeesawEdTech
Remote, United KingdomFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 1–2 years of experience in Customer Success, Account Management, Sales, or another customer-facing role
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Have 1–2 years of experience in Customer Success, Account Management, Sales, or another customer-facing role.
- Have experience engaging customers through email, phone, and virtual meetings.
- Bring strong written and verbal communication skills and the ability to build relationships and lead effective customer conversations.
- Be highly organized, detail-oriented, and able to prioritize competing demands in a high-volume environment.
- Be proactive and dependable, and take ownership of tasks and commitments through completion.
- Be curious, solutions-oriented, willing to ask questions, and able to learn quickly and take initiative.
- Be receptive to feedback and motivated to improve.
- EdTech or SaaS experience is a plus.
- Experience working with UK schools or understanding of the UK education landscape is a plus.
- Familiarity with Salesforce, Planhat, Front, Gainsight, or similar tools is a plus.
Responsibilities
- Manage a high-volume portfolio through proactive email, phone, and virtual outreach.
- Build relationships with school, Multi-Academy Trust, and district leaders and connect Seesaw’s value to their priorities.
- Own customer renewals and work toward quarterly Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.
- Identify renewal risks, budget concerns, and expansion opportunities, and take action to address them.
- Drive product adoption through customer goal-setting, implementation planning, and relevant resources and best practices.
- Build knowledge of Seesaw’s platform, curriculum products, AI capabilities, and Professional Learning offerings.
- Manage customer communications, renewal opportunities, and tasks in Salesforce, Planhat, Front, and other tools.
- Respond to customer inquiries within team SLAs and maintain timely communication and follow-through.
- Partner with the manager and cross-functional teams, share customer updates, and contribute ideas to improve customer experiences and team processes.
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