Senior Customer Success Manager
New
W
WunderkindDigital marketing
Location: London, United Kingdom; RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years experience in client service, account management, and/or digital marketing
- Required Skills
- Project ManagementMentoringStakeholder managementDigital MarketingCustomer SuccessAccount Management
Requirements
- Have 5+ years of experience in client service, account management, and/or digital marketing.
- Have experience working with Fortune 500 companies.
- Demonstrate success in fast-paced and demanding environments.
- Be detail-oriented and able to project manage, set priorities, and stay organized across multiple client relationships.
- Bring strong technical skills or the ability to learn technical concepts quickly.
- Have excellent communication skills and emotional intelligence.
- Enjoy building relationships, overcoming pushback, and engaging with clients in a high-touch capacity.
- Bring a proactive, energetic attitude and an entrepreneurial spirit.
- Have an interest in the marketing technology space.
- Be willing to mentor and develop junior Customer Success team members.
Responsibilities
- Own strategic customer relationships and success from onboarding through strategy development, campaign execution, optimization, and retention.
- Build trusted-advisor relationships with customer stakeholders and executive sponsors.
- Understand customers’ business strategies and measures of success.
- Generate campaign ideas tailored to each client’s needs.
- Advocate for customers while collaborating with product management, sales, engineering, and design.
- Help customers maximize value from their investments and use the full suite of services.
- Mentor a client strategist who helps execute the marketing vision.
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