Director, Digital Transformation (Telecom)
B
BounteousTelecom
Dallas, TXFull-TimeDirector
Salary160,000 - 180,000 USD per year
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Job Details
- Required Skills
- SQLA/B testing
Requirements
- Consulting pedigree from a top-tier strategy or digital-transformation firm, preferably at Engagement Manager, Senior Manager, or Principal level or above.
- Experience advising clients on B2B identity/authentication modernization, digital-versus-assisted-channel economics, multi-touch attribution, and API-based partner monetization.
- Experience delivering personalization transformation to individual user-level segmentation, with implementation completed on compressed timelines.
- Track record of engagements extending through implementation oversight, not only strategy recommendation and handoff.
- Experience personally accelerating client-side adoption of a newly deployed digital capability.
- Ability to independently surface and prioritize a client's strategic opportunities during an engagement.
- Strong command of telecom/CSP economics, including ARPU/ARPA modeling, retention/churn analysis, and digital channel-mix economics.
- Working knowledge of telecom monetization and commercial models, including API/partner integration, platform and ecosystem monetization, data-as-a-service, and usage-based or consumption pricing.
- Executive-grade presentation and reporting skills, including governance decks and board-level communication.
- Experience driving quarterly and annual strategic roadmap cycles and facilitating executive workshops.
- Business and financial modeling skills, including ARPU/ARPA, churn/retention, and digital channel-mix economics.
- Experience with A/B testing platforms, SQL, and dashboarding.
Responsibilities
- Own the strategic point of view on client digital growth priorities, including Net-Adds growth, digital mix, funnel optimization, customer identity, personalization, and API/partner monetization.
- Advise clients on identity and fraud-risk architecture, including transitions to network- or API-based identity signals.
- Lead personalization transformation engagements to individual user-level segmentation on compressed timelines.
- Design customer journeys and offer architecture, including user-directed experience models.
- Translate business and financial data into narratives for executive and board-level audiences.
- Prepare and defend performance, roadmap decisions, and investment tradeoffs with senior client and business leadership.
- Partner with delivery and technical teams to ensure recommendations are executable and realistically sequenced.
- Own adoption velocity for newly deployed digital capabilities and course-correct when adoption lags plan.
- Build credibility with client digital, marketing, and strategy leadership; identify strategic opportunities and convert engagements into expanded commercial scope.
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