- Develop and execute quality and regulatory strategy, departmental goals, and budget management.
- Lead, mentor, and develop the quality assurance and regulatory affairs team.
- Report quality and compliance performance to executive leadership and partner with product, marketing, legal, and CX teams.
- Develop, implement, and maintain the Quality Management System (QMS), policies, and procedures.
- Ensure domestic and international regulatory compliance for both wet and hard goods.
- Define product quality standards, acceptance criteria, and reliability testing requirements.
- Establish audit criteria for suppliers and contract manufacturers, and oversee incoming/finished goods quality.
- Lead product safety programs, manage safety certifications, and investigate product safety complaints or recalls.
- Identify quality risks, conduct assessments, and develop mitigation plans.
- Analyze customer complaints and warranty issues to drive corrective action and improved satisfaction.