Account Manager
O
OnHiresDigital marketing
Remote (Latin America), Aligned with Pacific Time, generally around 8–9 AM to 4–5 PM PT, with some flexibility.ContractManager
Salary not disclosed
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Job Details
- Languages
- Strong written and spoken English communication skills.
- Experience
- Around 3 years of experience in account management, client success, customer service, project coordination, or a similar client-facing role.
- Required Skills
- Project CoordinationEnglish communicationClient relationship managementCRM
Requirements
- Around 3 years of experience in account management, client success, customer service, project coordination, or a similar client-facing role.
- Strong written and spoken English communication skills.
- Excellent organizational skills and the ability to manage multiple clients and priorities.
- A proactive mindset and the ability to take initiative.
- Reliable follow-through and attention to detail.
- Confidence handling client requests, solving problems, and making decisions independently.
- A client-first approach and the ability to build positive, lasting relationships.
- Adaptability and willingness to learn in a growing, evolving environment.
- Full-time availability, approximately 40 hours per week, with working hours aligned with Pacific Time.
- Independent contractor engagement.
- Nice to have: experience at a digital marketing agency or familiarity with Local SEO, website development, paid media, or AI-powered marketing solutions.
- Nice to have: experience with GoHighLevel, ClickUp, or similar CRM and project management tools.
Responsibilities
- Build and maintain client relationships through regular check-ins, timely responses, and proactive communication.
- Serve as the primary contact for routine client questions, requests, and updates.
- Coordinate with SEO, development, and paid media specialists to keep client tasks moving forward.
- Track outstanding requests and follow up on deliverables.
- Reach out to clients regularly, identify potential concerns, and keep them informed and supported.
- Handle routine issues independently and involve the founder or relevant team members when needed.
- Organize client communications, tasks, and priorities using GoHighLevel and ClickUp.
- Learn the agency’s services, workflows, and client needs to manage accounts increasingly independently.
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