Virtual Front Desk & Practice Operations Specialist
New
S
Staffing for DoctorsHealthcare operations
Workable workplace: remote; Workable locations: Philippines, Standard U.S. Practice Hours (Monday – Friday)Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Native-level, flawless spoken and written English skills
- Experience
- 2+ years of direct experience supporting a U.S. medical practice
- Required Skills
- Google WorkspaceHIPAAAccount Management
Requirements
- Have 2+ years of direct experience supporting a U.S. medical practice in a front desk, patient coordinator, medical assistant, referral coordinator, or practice manager role.
- Have native-level spoken and written English skills and a calm, warm, professional phone and writing manner.
- Have experience with scheduling, referrals, prior authorizations, medical records requests, insurance checks, and digital faxing.
- Understand Protected Health Information (PHI) and follow HIPAA privacy protocols.
- Demonstrate strong digital literacy and the ability to learn software, EMRs, and AI tools quickly.
- Maintain a private, quiet, HIPAA-compliant home office.
- Have a high-performance PC or Mac, high-speed internet, backup power and internet solutions, and a noise-canceling headset.
- Be available for full-time work (40 hours per week), Monday through Friday during standard U.S. practice hours.
- Preferred: Experience with Nextech, Athenahealth, eClinicalWorks, or ModMed.
- Preferred: Experience in ophthalmology or another surgical or medical specialty.
- Preferred: Experience in account management, customer success, or executive assistance at a growing healthcare company.
Responsibilities
- Handle inbound and outbound patient calls, return missed calls, confirm appointments, follow up on no-shows, and deliver practice messages.
- Book and reschedule appointments and manage provider calendars in Nextech EHR or digital scheduling platforms.
- Manage prescription refill requests, insurance eligibility checks, and form follow-ups, routing clinical inquiries to practice staff.
- Handle complex calls, including de-escalating upset callers and responding to questions requiring human intervention.
- Fax and email providers or pharmacies, submit prior authorizations, and request, track, and attach medical records to patient charts.
- Support partner-clinic onboarding, conduct regular check-ins, and review call quality metrics and weekly call reports.
- Gather accurate responses from clinic staff and update practice knowledge bases to improve automated systems.
- Summarize practice reports and marketing data for clinic leadership.
- Schedule leadership calendars, follow up on inbox items, take meeting notes, coordinate vendors, and assist with research projects.
- Track manual tasks and durations, draft step-by-step SOPs, report platform bugs, and test features before clinic rollouts.
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