Onboarding Consultant I, Guest
New
T
ToastRestaurant technology
Location: Remote, USFull-TimeMiddle
SalaryZone A $65,000 — $80,000 USD; Zone B $55,000 — $60,000 USD; Zone C $50,000 — $55,000 USD
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Job Details
- Experience
- 3 + years of experience in a role responsible for customer satisfaction and business operations
- Required Skills
- Project ManagementBusiness Operations
Requirements
- Have 3 or more years of experience in a role responsible for customer satisfaction and business operations.
- Work independently and navigate competing priorities in a constantly changing environment.
- Demonstrate a track record of meeting and exceeding goals.
- Have excellent communication, organizational, and influencing skills.
- Nice to have: 1 or more years of experience using point-of-sale software, ideally in the service industry.
- Nice to have: experience with Salesforce CRM.
- Nice to have: experience in the tech industry or at a SaaS company.
- Nice to have: training, teaching, or development experience.
Responsibilities
- Partner with restaurant owners during onboarding before go-live, using Toast product knowledge and project management skills.
- Enable restaurant owners and staff to use Toast for daily restaurant operations.
- Help manage specialty menus, modifications, and guest relationships.
- Consult with clients to determine configuration needs before go-live.
- Communicate unique client needs to project resources.
- Follow Toast best practices and document deviations identified during project design.
- Configure Toast for each business and workflow, with a focus on operational efficiencies.
- Manage several onboarding engagements simultaneously.
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