Software Subscription Renewals, Collections & Accounting Specialist
New
S
SMRTRSaaS software
United States, RemoteFull-TimeMiddle
SalaryBase salary of USD 65,000–85,000 depending on experience, plus an annual bonus for managing churn, driving renewal revenue growth and sales referrals.
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Job Details
- Experience
- 3+ years of experience in billing, collections, accounts receivable or subscription/renewals management
- Required Skills
- Microsoft ExcelHubSpot
Requirements
- High school diploma or equivalent.
- At least 3 years of experience in billing, collections, accounts receivable or subscription/renewals management.
- Working accounting knowledge, including accounts receivable, invoicing, debits and credits.
- Proficiency with Microsoft Excel, including lookups and pivot tables.
- Comfort learning billing, CRM and accounting systems.
- Strong attention to detail and accuracy when reviewing figures and maintaining account records.
- Ability to manage multiple accounts, companies and deadlines simultaneously.
- Professional communication skills, including direct customer conversations about overdue payments.
- Associate's or Bachelor's degree in Accounting, Finance, Business or a related field preferred.
- Experience with HubSpot or other CRM and subscription billing platforms preferred.
- Familiarity with SaaS metrics, Sage Intacct or similar accounting software, and ASC 606 revenue recognition preferred.
- Authorized to work in the United States; set up for remote work.
Responsibilities
- Manage subscription activations, upgrades, downgrades, cancellations and plan changes in the billing or CRM system.
- Track subscription expirations, manage the renewal pipeline, prepare renewal quotes and follow up for confirmations.
- Prepare monthly invoices for renewals, new sales and professional services, using approved timesheets.
- Monitor accounts receivable aging and contact customers about overdue invoices and unidentified or misdirected payments.
- Maintain customer billing contacts, payment terms, purchase-order requirements and account records in the CRM or billing system.
- Coordinate with Finance on payment remittances, credit and adjustment requests, sales tax, contract details and revenue recognition.
- Work with Sales and Customer Success to flag at-risk accounts and coordinate retention efforts.
- Escalate high-risk delinquent accounts and flag potential bad debt to management and Finance.
- Generate reports on renewal rates, churn, subscription status, AR aging and outstanding or collected balances, and support audit and month-end requests.
- Calculate monthly commissions and respond to customer billing inquiries by phone, email and support tickets.
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