Renewals Specialist
New
N
NetDocumentsLegal technology
Location: Remote - US, The preferred daily working hours for this position are as follows: 8:00 am MT - 5:00 pm MTFull-TimeSenior
SalaryThe annual compensation range for this position is: $70,000 - $80,000 +20% variable
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Job Details
- Experience
- At least 8years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service; At least 5years of prior experience with Salesforce.com or a similar CRM/pipeline management tool
- Required Skills
- SalesforceMicrosoft ExcelFinance
Requirements
- Have at least 8 years of experience in SaaS renewals, customer success, customer support, sales, SDR/BDR, or customer service.
- Have at least 5 years of experience with Salesforce.com or a similar CRM or pipeline management tool.
- Bring strong numeracy skills and an understanding of finance.
- Have intermediate-or-better familiarity with MS Excel and experience working with high-dollar figures.
- Pay close attention to detail when reviewing and interpreting B2B customer SaaS software contracts.
- Demonstrate advanced multitasking and problem-solving skills in a complex, evolving environment.
- Be comfortable working autonomously while contributing as an engaged member of the Renewal Team and Customer Success department.
- Coordinate with internal departments and lead internal and external calls during the annual renewal cycle.
- A bachelor's degree in business, marketing, or a related field is preferred but not required.
- Working knowledge of Gainsight is a plus.
Responsibilities
- Manage a B2B renewal portfolio and maximize subscription and SaaS recurring revenue through accurate, timely renewals.
- Meet and exceed monthly, quarterly, and annual renewal quotas.
- Forecast the renewal portfolio and explain forecasts to the manager, customer success colleagues, and executives.
- Use Salesforce.com and related systems to build quotes, record customer details, reprice, upsell and cross-sell, manage renewals, and generate leads.
- Build cyclical renewal relationships with customers.
- Educate customers about products, pricing, contract terms, and renewal topics.
- Coordinate with internal departments and teammates to achieve shared outcomes and manage competing priorities.
- Lead internal and external calls during the annual renewal cycle.
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