Associate Renewals Specialist
New
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NetDocumentsLegal technology
Location: Remote - US, Preferred daily working hours: 8:00 am MT - 5:00 pm MTFull-TimeSenior
SalaryThe annual compensation range for this position is: $60,000 - $70,000 + 20% variable. The posted cash compensation for this position includes on-target earnings, base salary and variable if applicable.
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Job Details
- Experience
- At least 5years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service; at least 3years of prior experience with Salesforce.com or a similar CRM/pipeline management tool
- Required Skills
- SalesforceMicrosoft ExcelCustomer SuccessCRM
Requirements
- Have at least 5 years of experience in SaaS renewals, customer success, customer support, sales, SDR/BDR, and/or customer service.
- Have at least 3 years of experience with Salesforce.com or a similar CRM or pipeline management tool.
- Bring good numeracy skills and intermediate-or-better familiarity with MS Excel.
- Demonstrate attention to detail and moderate comfort working with numbers.
- Be able to multitask, solve problems, and adapt as needed.
- Have good written and verbal communication skills for daily communication with customers, teammates, and the manager.
- Work autonomously while remaining an engaged and supportive team member.
- A bachelor's degree in business, marketing, or a related field is preferred, but not required.
- Experience reviewing and interpreting B2B customer SaaS software contracts is a plus.
Responsibilities
- Manage a B2B renewal portfolio and maximize subscription and SaaS recurring revenue through accurate, timely renewals.
- Meet and exceed quarterly renewal quotas.
- Forecast the renewal portfolio accurately and explain forecasts to the manager.
- Use Salesforce.com and related systems to build quotes and capture customer details.
- Reprice, upsell, and cross-sell; manage renewals and generate leads.
- Build cyclical renewal relationships with customers.
- Educate customers on NetDocuments products, pricing, contract terms, and renewal-related topics.
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