New Client Relationship Manager

Workable workplace: remote; Workable locations: United KingdomFull-TimeManager

SalaryBase salary of £30,000-£35,000 with OTE of £50,000-£55,000.

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Job Details

Experience: Proven 3+ years’ experience in consultative sales, business development or client relationship management with substantial telephone engagement.
Required Skills: Business DevelopmentNegotiationActive listeningClient relationship managementCRM

Have 3+ years’ experience in consultative sales, business development or client relationship management, including substantial telephone engagement.
Have experience conducting complex conversations rather than relying on short, scripted sales calls.
Demonstrate success converting prospective customers into paying clients and achieving measurable targets.
Bring exceptional emotional intelligence, active listening and adaptable communication skills.
Handle sensitive situations with empathy and professionalism.
Have strong objection-handling, negotiation and relationship-building skills.
Balance commercial focus with a client-centred approach.
Demonstrate strong organisation, attention to detail and CRM/pipeline management.
Work independently and take ownership of outcomes remotely.
B2B sales, professional services or similarly consultative experience is advantageous, but not essential.

Proactively contact and follow up with warm leads generated through the website.
Conduct in-depth telephone conversations to understand prospective clients’ circumstances and concerns.
Build trust with people experiencing challenging or emotionally sensitive situations.
Explain the firm’s services, engagement terms, fees and working practices.
Address questions and objections confidently, professionally and empathetically.
Manage prospective clients through onboarding and follow up until engagement documents are signed.
Maintain accurate CRM records and manage a structured pipeline.
Coordinate with colleagues to progress enquiries and provide prospective clients with timely, accurate information.

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