Medical Virtual Assistant - Primary Care & Patient Coordination

Workable locations: El Salvador. Mexico. Colombia. Venezuela, Bolivarian Republic of. Argentina. Philippines, 8:00 AM – 4:30 PM Eastern TimeContract

Salary5 - 6 USD per hour

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Job Details

Languages: Must speak and write English clearly and professionally; Spanish-English bilingual proficiency is preferred but not required.

Have relevant experience in healthcare administration, medical virtual assistance, or medical front desk operations.
Family medicine, primary care, or internal medicine experience is strongly preferred.
Have experience handling high-volume patient calls, appointment scheduling, and patient coordination.
Have practical experience with insurance eligibility verification and prior authorizations.
Be familiar with Medicare Advantage plans, insurance documentation, and uploads.
Have working knowledge of medical terminology, common medications, and basic primary care workflows.
Speak and write English clearly and professionally, with understandable pronunciation and a professional phone manner.
Have strong organizational skills, attention to detail, and the ability to multitask and work independently.
Be able to communicate patiently and respectfully with elderly patients.
Provide an NBI Clearance and/or Local Police Clearance before onboarding.
Be available for video meetings with the camera on when required.
Have a reliable computer, stable high-speed internet of at least 25 Mbps, a noise-canceling headset, a working webcam, and a quiet professional workspace.
Spanish-English bilingual proficiency is preferred but not required; nursing background or an active RN license is highly preferred but not required.
Tebra EHR experience and experience supporting a US-based primary care or family medicine practice are preferred.

Answer incoming patient calls and respond to patient inquiries professionally.
Assist patients with appointment requests, general questions, and administrative concerns.
Coordinate with the physician and in-office medical assistants as needed.
Schedule, confirm, reschedule, and manage patient appointments in Tebra EHR.
Maintain provider calendars and coordinate in-office and telemedicine appointments.
Update patient information and maintain accurate EHR documentation.
Verify patient insurance eligibility, benefits, and coverage.
Process and follow up on prior authorization requests.
Upload Medicare Advantage documentation and other required insurance records.
Maintain patient documentation and support communication among patients, the physician, and in-office staff.

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