Senior Technical Customer Support Engineer
New
C
ClickHouseDatabase software
Location: IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Strong written and verbal English communication skills
- Required Skills
- DockerGCPKubernetesAmazon Web ServicesAzureClickhouseDistributed Systems
Requirements
- Bring technical breadth and depth in ClickHouse open-source or Cloud, or in relevant domains such as SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, or Docker.
- Have previous technical experience in a role such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
- Be available according to the schedule required to deliver high-quality 24x7 support in a global, distributed environment.
- Have strong written and verbal English communication skills.
- Be able to work fully remotely with reliable connectivity.
- ClickHouse experience is a bonus.
- Experience with open-source technologies is a bonus.
- Experience with Azure, GCP, or AWS is a bonus.
- Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ is a bonus.
Responsibilities
- Support and guide ClickHouse users, customers, and prospects through cases, chat, Slack, community channels, and meetings.
- Develop solutions using ClickHouse Cloud and ClickHouse open-source.
- Share solutions through documentation, knowledge bases, blogs, meetups, webinars, and training.
- Work with Support Services, Engineering, Go To Market, and Product Management to define functionality required by users and customers.
- Assist with mentoring, training, and knowledge sharing.
- Provide first-line technical support, professional responses, on-call coverage, and guidance within required SLAs.
- Build trusted relationships with colleagues, customers, and partners.
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