Care Navigator
New
P
Protera HealthDigital health
Fully remote work from a private, secure workspace.Full-TimeJunior
Salary$52,000 annual total compensation potential, including base pay and incentives
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Job Details
- Experience
- Two or more years of experience in a patient-facing, member-facing, or care coordination role.
- Required Skills
- EHRCRM
Requirements
- Have two or more years of experience in a patient-facing, member-facing, or care coordination role.
- Communicate effectively with patients, peers, leadership, and external partners.
- Be confident and engaging on the phone and over video.
- Be comfortable working in CRM and EHR systems and maintaining thorough, structured documentation.
- Be organized and able to manage multiple patients, follow-ups, and priorities.
- Be motivated by metrics and results, with a strong work ethic and sense of urgency.
- Be adaptable to change and effective both independently and as part of a team.
- Preferred: Have a clinical-adjacent background, such as medical assistant, athletic trainer, LPN, community health worker, health coach, PT/OT aide, or social services coordinator.
- Preferred: Have experience supporting patients with MSK conditions, chronic pain, or other chronic conditions.
- Preferred: Have exposure to health plans, employer benefits, or value-based care.
- Preferred: Have inbound or outbound enrollment experience with measurable results.
- Preferred: Have training or experience in motivational interviewing.
Responsibilities
- Connect with eligible patients through inbound calls, outbound outreach, and AI-assisted outreach tools.
- Build trust by listening to patients’ goals, concerns, and circumstances.
- Screen patients for program fit, explain program benefits, address questions, and guide patients through signup.
- Troubleshoot enrollment barriers, including eligibility questions and technology hurdles.
- Serve as the primary point of contact from the first call through program completion.
- Coordinate with physicians, physical therapists, and health coaches, tracking next steps and following through.
- Help patients schedule and keep appointments, resolve barriers, and stay engaged in care.
- Use motivational interviewing to support patient goals and connect patients with additional resources when needed.
- Recognize concerns requiring clinical input and escalate them to the appropriate care team member.
- Maintain accurate patient documentation and work toward outreach, enrollment, engagement, and service-quality goals.
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