Bilingual Care Partner
New
T
Thyme CareOncology care
To perform this role you must be located within the lower 48 United StatesFull-TimeJunior
Salary24.76 USD per hour
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Job Details
- Languages
- Bilingual (Spanish/English) Proficiency
- Experience
- At least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work
- Required Skills
- Google WorkspaceSlackEHR
Requirements
- Have at least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work.
- Be proficient in Spanish and English.
- Have experience in a fast-paced, high-volume, metrics-driven environment, such as a contact center, care navigation, or care coordination.
- Be able to assess stated and unstated patient or member needs and identify appropriate next steps.
- Build rapport and trust quickly in a high-volume, primarily phone-based environment.
- Organize confidential client materials and track appointments.
- Adapt to changing client and healthcare provider needs.
- Be comfortable learning and using technology; experience with video chat, Google Suite, Slack, or electronic health records is important.
- Have prior experience working remotely and maintain a quiet, secure workspace with no or limited distractions during scheduled shifts.
- Meet scheduled shift, queue, availability, productivity, and quality expectations.
Responsibilities
- Engage members by phone, text, and email throughout their cancer journey.
- Identify changes in members’ health and social needs and discuss their goals and values.
- Assess the urgency and root cause of member needs and determine appropriate next steps.
- Connect members with Thyme Care nurses and providers, healthcare providers, and community resources.
- Research resources such as transportation, financial grants, emotional support, and insurance-provided benefits.
- Support advanced care planning and coordinate care, including telehealth visits.
- Escalate clinical symptoms to clinical teams.
- Document member interactions and coordinate support with an interdisciplinary healthcare team.
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