Implementation Lead
New
E
Element451Higher education CRM
Remote, United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 4-8 years in SaaS implementation, project delivery, or customer onboarding
- Required Skills
- Stakeholder managementRisk ManagementCRM
Requirements
- Have 4-8 years of experience in SaaS implementation, project delivery, or customer onboarding.
- Demonstrate the ability to manage multiple implementations concurrently.
- Bring strong stakeholder management skills.
- Be comfortable working with technical and non-technical audiences, including Enrollment Ops, IT, and leadership.
- Apply project discipline across timelines, risks, communication, and follow-through.
- Have familiarity with CRM or marketing automation implementations.
- Higher education experience is a strong plus.
- Experience in a scaling environment is a plus.
Responsibilities
- Own implementation delivery from kickoff through go-live and transition to Customer Success.
- Build and manage project plans covering milestones, dependencies, decisions, and weekly execution.
- Lead structured discovery to clarify customer goals, workflows, stakeholders, constraints, and success criteria.
- Translate requirements into phased implementation approaches and realistic timelines.
- Coordinate with the Integrations Architect, Product, Adoption & Enablement, and Integrations specialists on implementation workstreams and design decisions.
- Maintain go-live checklists covering UAT, data readiness, approvals, training coordination, and communications.
- Identify implementation risks, create mitigation plans, control scope, and communicate tradeoffs.
- Validate with customers that configured workflows and capabilities are live, usable, and aligned with their goals.
- Lead customer working sessions and executive updates, and provide clear implementation status, gaps, risks, and dependencies.
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