Customer Support Representative
New
J
JaneHealthcare SaaS
Location: Canada; Workplace: RemoteFull-Time
Salary65,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- TroubleshootingCustomer support
Requirements
- Be comfortable with live video calls and face-to-face customer problem-solving.
- Thrive in fast-paced, live conversations and switch between tasks and channels.
- Adapt to shifting priorities and live channel assignments.
- Learn multiple complex tools simultaneously.
- Be open to regular feedback and coaching.
- Communicate clearly with customers who have varied learning needs.
- Show curiosity by asking questions and exploring how the product works.
Responsibilities
- Provide real-time support and troubleshooting across phone, chat, and video.
- Lead product demonstrations for customers.
- Conduct onboarding calls.
- Help clinics use Jane’s practice management platform and its features.
- Troubleshoot complex customer needs, including health insurance setups.
- Tailor communication to customers with different levels of software experience.
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